RETURNS

We do not accept returns.

REFUNDS

Once your order is cancelled, we will send you an email to notify you about the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a points will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@aitrex.com.

EXCHANGES

We do not support exchange of items.

CONTACT INFORMATION

Questions about the Refund Policy should be sent to us at support@aitrex.com.